Quality Management System | Pletheon Consulting

Quality Management

A product or service’s target quality is maintained through the process of quality management, which involves keeping an eye on all of the various processes and tasks involved in creating and delivering it. In order to achieve the goal of quality management, which is for an organisation to create a lasting relationship between the consumer and the good or service it offers, this relationship must consistently exceed the expectations of the customer.

Organisations must create a set of procedures to properly manage the various internal processes involved in order to manage the quality of a product or service. The Quality Management System is made up of several various processes that are interconnected and designed to guide an organisation towards a particular objective.

Customer focus
Leadership
Engagement of people
Process approach
Improvement
Evidence-based decision making
Relationship management

Each of these principles is important for the success of Quality Management within an organization. The fifth principle, Improvement, is the most important for an organisation to continue to succeed.

In the absence of improvement, quality cannot be sustained. Customers are constantly expecting better goods and services at cheaper prices as the business climate changes. Organisations must constantly enhance not only their goods and services but also their internal procedures in order to respond to these ongoing changes. In order to reduce costs control, improve product and service quality, and meet and exceed customer expectations, quality improvement is a systematic and ongoing process. While the Quality Management process helps businesses achieve and maintain quality, Quality Improvement propels businesses forward by assisting with innovation, management, and opportunity creation. It could be said that Quality Improvement is the most proactive part of Quality Management.

Some of the key benefits that an organization can achieve through Quality Improvement are:

• Greater adaptive capacity to meet changing customer expectations.
• Decrease of defects and waste, which increases efficiency and lowers costs.
• Prevents errors throughout the organization which improves the products and services delivered to customers.

The goal of quality management is to ensure that customers will receive high-quality goods and services that live up to their expectations, while the goal of quality improvement is to make it easier for businesses to do so. Since they are both components of the same narrative—that of an organization’s long-term success—quality management and quality improvement must be viewed as opposites.